Eat. Drink. Relax.
Treat Yourself
REFUND POLICY
(ON-LINE ORDERING AND CALL IN CUSTOMER)
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by email at the restaurant. For an immediate response, please call the number listed. Because your order can begin immediately after being confirmed, we cannot accept cancellations once your order has been confirmed/accepted by the restaurant.
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*FOOD ORDER ERRORS
If you receive food that is different from your receipt of purchase, we sincerely apologize. Please call us as soon as you notice there was an error with your order. We will set up delivery for the correct food items.
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*For credit card or cash payments, if there is a difference in the cost, you will not be responsible for paying the difference.
Your corrected order will be priority unless you live out of the area; in which case, we will issue a partial refund.
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*FOOD ORDER INCOMPLETE
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice the food items are not received. You may cancel the missed food before we prepare it without question, and we will refund the amount to a credit card or issue a credit.
*FOOD DISSATISFACTION
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and / or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.
*CANCEL ORDER
Sorry, we cannot cancel, refund or give credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or credit for non-food items or beverages.
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*COMPLIMENTARY FOOD
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy, we will not be able to conduct future business with the customer.
*PLEASE NOTE: we strive to prepare and package our delivery items to preserve the high quality of the food. Keep in mind the temperature and consistency of some items may vary slightly after being packaged.
* If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund or credit. If the food has been discarded, repackaged or tampered with and we cannot verify its origin or issue, we cannot issue any discount, refund or credit. Also, in all situations, we will only prepare a second food order; we will not prepare a third order replacement
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